The partnership made a commitment in 1991 to continually raise the standard of care at Green Trees following these basic principals

  • Privacy
  • Independence
  • Rights
  • Security
  • Dignity
  • Choice
  • Fulfilment

which are underpinned by our Residents Charter

Our Service User Guide (Residents Handbook) and Statement of Purpose can be viewed by clicking the link, this provides all the information required by the "Care Standards Act 2000" and the Care Quality Commission.

Some of the key points

  • The provision of suitable and sufficient information
  • An opportunity to visit the home
  • A full assessment of need carried out prior to admission
  • A full and comprehensive care plan which is reviewed reglularly
  • How to raise concerns or complaints and what to expect if you do
  • Sample contract terms and conditions
  • Staff complement

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